Terms and Conditions for the Use of Discount Codes

§ 1. General Provisions

1. These Terms and Conditions outline the rules for issuing and using discount codes in the Online Store operated by Venusti sp. z o.o., with its registered office at ul. Tygrysia 6a, 21-040 Świdnik, Poland, NIP (VAT No.): 6121860348, REGON: 366578876, email address: info@coffeebroastery.com, hereinafter referred to as the "Seller".
2. In matters not covered by these Terms and Conditions, the Online Store's Terms and Conditions available at https://www.coffeebroastery.com/ and applicable provisions of law shall apply.
3. Capitalised terms used in these Terms and Conditions shall have the meaning assigned to them in the Online Store's Terms and Conditions, unless these Terms and Conditions state otherwise.
4. These Terms and Conditions apply to discount codes provided to Customers in connection with promotions organised by the Seller, in particular as part of:
   1. subscribing to the newsletter;
   2. a loyalty programme;
   3. individual promotional activities;
   4. promotional campaigns conducted in the Online Store or on social media;
   5. other events organised by the Seller.

§ 2. Definition of a Discount Code

1. A discount code is a sequence of characters, particularly alphanumeric characters, which, when properly applied, entitles the Customer to receive a discount under the rules set out in these Terms and Conditions and the conditions of a specific promotion.
2. A discount code is not a means of payment, electronic money, a monetary voucher, or a payment card.
3. A discount code is not exchangeable for cash or any other monetary funds, neither in whole nor in part.
4. A discount code may not be returned to the Seller or resold, unless the conditions of a specific promotion explicitly state otherwise.

§ 3. Provision and Activation of a Discount Code

1. A discount code may be provided to the Customer, in particular:
   1. in an email sent to the address provided by the Customer;
   2. in an SMS message;
   3. via the Customer Account;
   4. as part of the newsletter;
   5. during a promotional event organised by the Seller;
   6. via the Online Store or the Seller's social media profiles.
2. The discount code becomes active from the moment it is provided to the Customer, unless the conditions of a specific promotion indicate a later activation date.
3. Receiving a discount code does not oblige the Customer to use it. The Customer may choose not to use the code by not entering it in the appropriate field when placing an Order.
4. The discount code must be used before completing the Order placement process. Once a distance sales Agreement has been concluded, it is not possible to apply the discount retroactively or apply the code to a previously placed Order.

§ 4. Value and Method of Calculating the Discount

1. Detailed conditions for using a specific discount code, in particular the discount amount, its validity period, minimum Order value, the range of Goods covered by the promotion, and exclusions, are specified each time in the communication regarding the given promotion.
2. If the promotional communication states that the code entitles to a discount of "up to 20%", it means that the maximum discount is 20%.
3. In the case of a code marked as providing a discount of "up to 20%", the discount actually applied to a specific Order may be lower than 20%. The discount amount may depend, in particular, on:
   1. the value of the Order;
   2. the type or category of Goods included in the Order;
   3. meeting the conditions set out in the promotional communication;
   4. the application of a maximum discount amount;
   5. the exclusion of certain Goods from the promotion;
   6. applying the discount to an already reduced price;
   7. other clearly stated conditions of a given promotion.
4. If the discount code covers only selected Goods, the discount will be calculated only on the value of the Goods meeting the promotion conditions.
5. If the Order contains both Goods covered by the promotion and Goods excluded from the promotion, the discount will be calculated exclusively on the Goods covered by the promotion.
6. The discount does not cover delivery costs, additional fees, or other costs not directly related to the price of the Goods, unless the conditions of a specific promotion state otherwise.
7. Unless the conditions of a specific promotion state otherwise, the discount code does not apply to:
   1. gift cards;
   2. vouchers, tokens, and other products acting as a means of payment;
   3. delivery costs;
   4. products excluded from the promotion in its description;
   5. other Goods indicated in the communication regarding the given promotion.
8. The discount code may be subject to additional conditions, in particular:
   1. placing an Order for a minimum amount;
   2. purchasing a specific number of Goods;
   3. purchasing Goods from a specific category or a specific brand;
   4. having an Account;
   5. subscribing to the newsletter;
   6. making a purchase within a specific timeframe;
   7. using a specific method of placing an Order.

§ 5. Rules for Using the Code

1. The discount code can be used in the Online Store, provided this functionality is available for the given code and stated in the promotion conditions.
2. To use the code, the Customer should enter it in the appropriate field in the basket or during the Order placement process, and then confirm its application.
3. The code must be entered exactly as provided, without additional spaces or characters, unless the Online Store's system automatically completes or processes the code.
4. For certain codes, applying the discount may require logging into the Customer Account.
5. Unless the conditions of a specific promotion state otherwise:
   1. only one discount code can be used per Order;
   2. discount codes cannot be combined with each other;
   3. discount codes cannot be combined with other codes, vouchers, or promotions.
6. If the discount code can be applied to Goods whose price has been previously reduced, the method of calculating the discount is specified in the communication regarding the specific promotion.
7. If the code cannot be applied, the Customer should check whether:
   1. the code was entered correctly;
   2. the code is still valid;
   3. all promotion conditions have been met;
   4. the basket contains Goods covered by the promotion;
   5. the code has not been used previously.

§ 6. Validity Period and Single-Use Nature of the Code

1. The validity period of the discount code is specified each time in the message, communication, or terms and conditions relating to a specific promotion.
2. After the expiration of its validity period, the code expires and cannot be used.
3. Unless the conditions of a specific promotion state otherwise, the discount code is single-use and can only be applied to one Order.
4. A discount code may be assigned to a specific Customer or email address. In such cases, the Seller may refuse to apply it if the code is used by another person or from another Account.
5. The Seller may refuse to accept a discount code in the event of:
   1. the expiration of its validity period;
   2. prior use of the code;
   3. incorrect entry of the code;
   4. failure to meet the promotion conditions;
   5. an attempt to use the code contrary to these Terms and Conditions or the promotion conditions;
   6. the occurrence of an obvious technical, systemic, or clerical error regarding the promotion.

§ 7. Returns and Complaints Regarding Goods Purchased Using a Code

1. Complaints concerning Goods purchased using a discount code are handled according to the rules set out in the Online Store's Terms and Conditions and applicable laws.
2. In the event of withdrawal from a distance sales Agreement and return of a Good purchased using a discount code, the Customer will only be refunded the amount actually paid for the returned Good.
3. The value of the used discount code is not refundable in cash or in any other form.
4. If the discount was distributed proportionally among several Goods, the refund amount for a Good will account for the portion of the discount applied to that Good.
5. In the event of returning the entire Order, the discount code is deemed to have been used, unless the conditions of a specific promotion state otherwise.
6. If the return of part of the Goods means that the Order no longer meets the conditions of the promotion, the Seller may recalculate the refund amount taking into account the price that would have applied without the discount code.

§ 8. Final Provisions

1. Detailed terms and conditions of individual promotions may provide for different rules for using discount codes, particularly regarding the discount amount, validity period, ability to combine codes, and Goods covered by the promotion.
2. In the event of discrepancies between these Terms and Conditions and the terms and conditions of a specific promotion, the provisions of the specific promotion's terms and conditions shall prevail.
3. The Seller may end a promotion or withdraw a discount code before its validity period expires exclusively on the rules indicated in the communication or terms and conditions of the specific promotion, respecting the rights of Customers who have correctly met the conditions of the promotion.
4. The Seller is not liable for the inability to use a code resulting from reasons attributable to the Customer, in particular from:
   1. entering an incorrect code;
   2. attempting to use a code after its validity period has expired;
   3. failure to meet the promotion conditions;
   4. technical problems with the Customer's device or internet connection.
5. These Terms and Conditions are available on the Online Store website at: https://www.coffeebroastery.com/Terms-and-Conditions-for-the-Use-of-Discount-Codes-cterms-eng-196.html.
6. These Terms and Conditions are effective from 21.07.2026.